Shipping & Returns

DELIVERY

(1) Timing

    (a).Subject to availability, your Goods will be delivered within 35 working days of your order via www.hortonsgroup.com/store having been received, processed and the funds having cleared

    (b) You must accept your delivery within 7 days of contact from our Carrier as per (6) below. You will be liable to storage charges if you do not arrange delivery within this timeframe.

(2) Delivery Days

Our Carrier does not deliver on Saturdays, Sundays or on recognised UK Bank Holidays (including arrangement for Scottish and Northern Ireland Bank Holidays that do not apply to the entire United Kingdom).

(3) Inclusive Prices - Delivery Post Code Areas

All prices quoted at www.hortonsgroup.com INCLUDE the cost of delivery to the following post code areas:

AL,B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, E, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NR, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SK, SL, SG, SM, SN, SO, SP, SR, SS, ST, SW, TF, TN, TW, UB, W, WA, WD, WF, WN, WR, WS, WV, and YO.

(4) Delivery to Other Areas not included in the Delivery Post Code Areas

    (a) Via our Carrier, we can deliver to post code areas that are not included in the above list.

    (b) All such deliveries will be subject to an additional charge which will be costed by our Carrier. The additional cost will be shown on your invoice.

    (c) Quotes are available from 01403 888222

(5) Delivery to Scottish Highlands & Islands, Northern Ireland, the Channel Islands, Isle of Wight and the Isle of Man

    All such deliveries will be subject to an additional charge which will be costed. The additional cost will be shown on your invoice.

(6) London deliveries

    London deliveries may attract additional charges and will be subject to the Congestion Charge where applicable.

(7) Notification of Delivery

              (a) Our Carrier will notify you initially by telephone (and then by email if you do not respond to the call) when your Goods are to be dispatched to you.

              (b) You must advise us of any change to your contact details as soon as possible, and definitely before the delivery date.

(8) Delayed deliveries

              (a) We cannot guarantee delivery times.

              (b) We will contact you as soon as we become aware of a delay to your delivery. We will use the contact details that you have provided us with and cannot be held liable for any inconvenience or other delay caused to you if we are unable to contact you by using those details.

(9) Premises and/or road restrictions

              (a) At the time of placing your order via www.hortonsgroup.com you must advise us of any physical or other factors that could prevent successful delivery of your Goods

              (b).All deliveries are undertaken by one of our Carrier's employees.

              (c) All deliveries are to the kerb-side ONLY. Our Carrier is unable to deliver to gardens or any other areas within your property.

              (d) If our Carrier is unable to deliver your Goods then we reserve the right to deduct the delivery and return costs from the purchase price of the Goods.

(10) Signing for your Goods

            (a) Only adults aged 18 years and over can accept Goods from our Carrier. A signature from an individual younger than 18 years of age CANNOT be accepted by our Carrier or by us as a successful delivery.

            (b) If the delivery is to public premises, such as, but not limited to, a hospital, airport, hotel, or other business premises, we will consider that the person who signs to confirm receipt of the Goods is authorised to do so on behalf of the public premises. Our Carrier will accept this signature as proof of delivery.

            (c) Due to the size, packaging and nature of the Goods that our Carrier will deliver, you may not be able to fully check the condition of the Goods.

            (d) You must sign our Carrier's delivery note to indicate that you have received the Goods. You must also add the word "Unchecked" to the delivery note so that it is clear that you have not been able to check the condition of the Goods (unless point (f) applies and the Goods are visibly damaged.

            (e )If you sign the Carrier's delivery note/form/computer device in any other manner, we will deem that you have accepted the Goods as being of satisfactory quality.

            (f) If you consider your Goods have been seriously damaged DO NOT ACCEPT DELIVERY and contact us immediately by telephone on 01403 888222. Please refer to 13.3 of the Terms and Conditions.

(11) Advising us of any damage to your Goods

        (a) Please contact us via any of the usual channels.

        (b) We will require photographic evidence of the damage that you advise us of. Photographs can be sent via email and post.

        (c) Your cabin was manufactured with the greatest care and expertise from good quality, well-dried, fine-grained softwood. The material we use is purely natural, and being solid wood is vigorous and active. Despite technical drying methods it is impossible to completely prevent some degree of warping, the formation of resin and cracks, especially on the outside surfaces. The varying knot formations are also typical of softwood. These variations are all part of the beauty of timber. Any rough edges and unevenness caused by the planer etc. on the back of the profiled planks and floorboards is due to production techniques and is not actually a defect in the quality. The timber used from sustainable forests is untreated, except for the treated parts. That means that the untreated wood will turn greyish over the years, something which you might choose to avoid by applying a coat of stain or paint inside and outside – please, take notice of the recommendations of the varnish or paint manufacturer. It is not advisable to paint the wall timbers before assembling them – this is best done when the cabin has been erected and the weather is fine. Please check the content of the package before you start building your cabin and contact your dealer if something is missing or can not be used for the purpose. Claims are not accepted after the product has been assembled. Adequate ventilation and avoiding dampness are still the best ways of protecting wood against rot.

(12) Cancelling your Order after the Goods have been dispatched

    (a) Please telephone us on 01403 888222 immediately to advise us that you wish to cancel your order.

    (b) We will charge you for the delivery and return carriage of your Goods which will be deducted from the refund of your order.

    (c) We will advise you of the costs of carriage before we confirm that your order has been cancelled. 

(13) 'Cooling-off period' - Return of Goods

    (a) You have a statutory right to a "cooling off" period.

    (b) This period begins once your order is complete and ends 7 days after the Goods have been delivered.

    (c) If you change your mind about the Goods within this period, please notify us in writing via email to sales@hortonsgroup.com or via the postal system to the registered company address stating the reason for the return to arrange collection via our Carrier.

    (d) Although there may be faulty individual parts this does not make the whole product faulty and we reserve the right to replace parts that are deemed to be faulty, and not the whole product. If you want to return the whole product, then you will be liable for the delivery and return costs. Our Carrier will collect your Goods once they have received cleared funds.

    (e) You are responsible for ensuring that the Goods have been packed so that they are not damaged by your carrier during transit. We cannot refund your order if the Goods are received in a damaged state.

    (f) We will check all Goods that we receive before refunding the cost of your order (minus any charges).

We deliver to:

A Chill - Ab Kettleby - Abbas Combe - Abberley - Abberton - Abberton – Aberdeen - Abbess Roding - Abbey Dore - Abbey Hulton - Abbey Road - Abbey St Bathans - Abbey Village – Abbey Wood – Abbeycwmhir – Abbeystead – Abbeytown – Abingdon - Abbotrule - Abbots Bickington - Abbots Bromley - Abbots Langley - Abbots Leigh – Alnwick - Appleby - Armagh - Ashbourne – Avon – Aylesbury - Babergh - Badenoch and Strathspey – Bagshot – Bakewell – Bala – Ballachulish – Ballater – Ballyclare – Ballymena – Bampton – Bampton – Banbridge – Banbury – Banchory – Banff – Bangor – Bankhead – Barking – Barking – Barmouth - Barnstaple - Barrow-in- Furness - Basingstoke – Basildon - Bath – Beaconsfield - Bedford – Bedfordshire - Belfast– Berkshire - Berwick-upon-Tweed - Beverley – Bicester - Biggleswade – Birkenhead - Birmingham – Bodmin - Bognor Regis - Bolton – Boston - Bournemouth - Bracknell – Bradford – Brampton - Brentwood – Bridgnorth - Bridgwater - Bridlington - Brighton -Brighton and Hove - Bristol – Brixton - Bromley - Bromyard - Buckingham– Buckinghamshire - Bungay - Bury St. Edmunds - Buzzard – Buxton - Caddington – Caernarfon – Caistor - Caithness and Sutherland – Calderdale – Caldicot – Callander – Callington – Calne – Camberley – Camborne – Cambridge – Cambridgeshire - Camden – Camelford – Campbeltown – Cannock – Chase – Canterbury - Canvey Island – Carbrooke – Cardigan – Cardiff – Carlisle – Cambridge – Canterbury – Carlisle – Chelmsford - Cheltenham - Chatteris – Chesham - Cheshire - Chester – Chesterfield - Chichester – Chippenham - Cirencester – Coalville –Colcheter - Corby - Cornwall - Coventry – Crawley - Crewe – Cromer - Croydon - Cumbria – Canterbury - Dagenham – Dalkeith – Dalmellington – Dalston – Danby – Darlington – Dartford – Dartmouth – Daventry – Dawlish – Deal – Debden – Deddington – Dedham – Denbigh – Denholm – Derby – Derbyshire - Dereham – Derwentside – Devizes – Devon - Dewsbury – Derby – Dorchester - Dorset -Poole - Dover - Driffield - Dudley - Dundee – Dunstable - Durham – Ealing - Earl Shilton – Easington – Easingwold - East Dereham - East Grinstead - East Horsley - East Kilbride - East Mersea – East Riding - Eastbourne – Eastleigh – Easton - Eaton Bray - Ebbw Vale – Edinburgh District - Edinburgh Egham – Eglinton – Egremont - Eight Ash Green – Elgin - Ellesmere Port – Ely – Enfield – Essex - Evesham - Exeter – Fairford – Fakenham – Falkirk – Falmouth – Fareham – Faringdon – Farnborough – Farndon – Farnham – Faversham – Felixstowe – Feniton – Ferndown – Fforestfach - Filey – Findhorn – Fishguard – Fleet – Fleetwood – Flint – Flitwick – Folkestone - Gaerwen – Gainsborough – Gairloch – Galashiels – Galston – Garelochhead – Garforth – Gateshead – Gerrards Cross – Giffnock – Gillingham – Gillingham – Girvan – Glastonbury - Glastonbury – Glasgow – Glenluce – Glenrothes – Glossop – Gloucester – Gloucestershire - Goathland – Godalming – Godmanchester – – Grantham- Great Yarmouth – Greenwich - Grimsby -Hackney - Guildford -– Haddington – Hadleigh – Hailsham – Halesowen – Halesworth – Halifax – Halkirk – Hallaton – Halstead – Hambleton – Hamilton – Hammersmith – Hampshire - Hamstreet – Hanley – Hanslope – Hardwick – Haringey – Harlaxton – Harlech – Harlington – Harlow - Harrogate – Harrow - Hartlepool - Hastings - Hatfield - Haverhill – Hemel – Hempstead - Henley-on-Thames - Hereford – Herefordshire - Hertford – Hertfordshire – Hexham - High Wycombe – Hinckley - Horsham – Hull - Hanley Suffolk - Hunstanton - Huntingdonshire – Huntingdon - Ilford – Ilford – Ilfracombe – Ilkeston – Ilkley – Ilminister – Immingham – Ingatestone – Ingleby – Barwick – Ingleton – Instow – Inveraray – Invergordon – Invermoriston – Inverness – Inverurie – Ipswich- Irvine – Irvinestown - Isle of Arran - Isle of Bute - Isle of Colonsay – Jarrow – Jaywick – Jedburgh - Johnstone Hull – Kegworth – Keighley – Keith – Kelso – Kelvedon – Kempsey – Kempston – Kendal – Kenilworth – Kent - Keswick – Kettering – Kettlewell – Keynsham – Kidderminster – Kidlington – Killin – Kilmarnock – Kilrea – Kilsyth - King's Lynn - Kington - Kingston-on-Thames - Kingston upon Hul - Kingston upon Hull – Kirkby - Lacock Lakenheath – Lambeth – Lampeter – Lanark – Lancaster – Langham – Langholm – Langley – Largs – Larne – Launceston – Lavenham – Laxfield - Leamington Spa – Leatherhead – Leavening – Ledbury – Leeds – Leek – Leicester – Leicestershire - Lancaster – Ledbury Leeds – Leicester - Leighton – Leominster - Lichfield – Lincoln – Lincolnshire - Lisburn – Liverpool - City of London - London – Londonderry – Lonsdale - Loughborough - Louth - Lowestoft – Ludlow - Luton – Lutterworth - Mablethorpe – Macclesfield – Macduff – Machynlleth – Macclesfield - Madeley – Maesteg – Magherafelt - Maidenhead - Maidstone – Maldon – Malmesbury – Marlborough - Malton – Malvern - Mamble – Manchester – Mangotsfield – Manningtree – Mansfield – Manuden – Marazion – March – Margat – Margate - Matlock – Melton - Mowbray - Market - Middlesbrough – Middlesex - Milton Keynes - Morpeth - Nailsea – Nailsworth – Nantwich – Narberth – Narborough – Nazeing – Neath – Needham – Market – Nefyn – Nelson – Neston- New Addington - New Ash Green - Newbury - New Cumnock - New Forest - New Milton – Newport - New Quay – Newry - New Romney – Newark - Newbiggin by the Sea – Newbury - Newcastle upon Tyne – Norfolk - Newcastle-under-Lyme - Newton Abbot - Northallerton - Northampton -Northamptonshire - Northumberland - Northwich - Norwich- Nottingham – Nottinghamshire - Nuneaton - Oadby – Oakengates – Oakham – Oban – Okehampton – Oldham – Olney – Omagh – Ongar – Ormskirk – Orpington – Osmotherley – Oswestry – Otley – Otterton – Oundle – Ovington – Oxford – Oxfordshire - Oxshott – Oxted – Padstow – Paignton – Painswick – Paisley – Parracombe – Patchway – Patterdale – Peacehaven – Pembridge – Pembroke – Pembroke Dock – Penarth – Pendle – Penicuik – Penkridge – Penmaenmawr – Penrith – Penzance – Perranporth – Pershore – Perth – Peterborough – Plymouth – Portsmouth – Potters Bar - Preston – Queenborough- Quorn – Ramsgate – Rannoch – Rawtenstall – Rayleigh - Reading - Redbourn – Redbridge – Redcar – Reddish – Redditch – Redhill- Redruth – Retford – Rhosneigr – Rhyl- Ribble Valley – Richmond – Richmond – Ridgewell – Ringwood – Ripon - Rochester – Romford - Ross-on-Wye - Rugby - Runcorn - Rutland - Saffron Walden – Salcombe – Sale – Salford – Salisbury - Saltash – Saltcoats – Sandbach – Sandhurst - Sandiacre – Sandown – Sandwell – Sandwich – Sandy – Sapcote – Sark – Saxmundham – Scarborough – Scourie – Scunthorpe – Seaford – Salford – Salisbury – Shaftesbury - Sheffield – Sherborne - Shrewsbury – Shropshire – Skegness - Slough - Solihul - Somerset - Southampton – Southend - Southwell - Stafford - Staffordshire – Staines - Stamford - St Albans - St. Austell - St Davids –St. Ives - St. Neots - Stevenage - Stirling – Stockport - Stockton-on-Tees - Stoke-on-Trent – Stourbridge - Stratford-upon-Avon - Stroud - Sudbury - Sunderland– Surrey - Sussex - Sutton - Swansea Port – Swindon - Talbot - Tadley – Tadworth – Tain – Takeley – Talgarth – Talsarnau – Tamworth – Tandragee – Tandridge – Tarbert – Tarporley – Taunton – Tavistock – Taynuilt – Teesdale – Teignmouth – Telford – Tenby – Tendring – Tenterden – Tewkesbury – Thame - Tiverton - Torquay - Trowbridge - Truro – Uckfield - Ullapool and Loch Broom- Ullesthorpe – Ulverston – Upminster - Upton Upon Severn - Uttlesford – Uttoxeter – Uxbridge – Wakefield – Wallasey - Walsall - Wandsworth – Warrington - Warminster - Warwick- Warwickshire – Washington - Watford - Wellingborough - Wells – West Ham - Westminster- West Riding - Weston-super-Mare – Weymouth - Whitby - Whitchurch – Whitehaven - Whittlesey - Wilmslow - Wiltshire - Wimbledon - Wimborne Minster - Winchester – Windermere - Windsor – Wisbech - Witney - Woking – Wokingham - Wolverhampton – Worcester - Worcestershire – Workington - Worksop - Worthing - York – Yeovil - Yorkshire North Riding...