Returns & Refund Policy

At The Shed Warehouse, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

Returns Eligibility

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.

• Be complete with all parts, fixings, instructions and accessories supplied.

• Be securely packed in the original manufacturer packaging.

• Be in the same condition as supplied.

• Include proof of purchase or your order number.

As our products are heavy, flat-packed steel garden buildings, the original packaging is specifically designed to protect the contents during transport. Returns that are not correctly packaged may be refused by the carrier or incur additional charges.

How to Request a Return

To request a return, please contact our Customer Services team before returning your item.

Email: sales@theshedwarehouse.co.uk

Please include:

• Your order number

• Your name and address

• The reason for your return

• Photographs if the item is damaged or faulty

Once your return has been authorised, we will provide full instructions on how and where to return your order.

Please do not return goods without first obtaining authorisation, as unauthorised returns may be refused.

Returns Address:

Provided upon acceptance of return

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order has been damaged during transit, is faulty or you have received the wrong item, please contact us within 48 hours of delivery wherever possible.

Providing photographs of the packaging and any damage will help us resolve the issue quickly.

Where appropriate, we will arrange replacement parts, an exchange or another suitable resolution.

Customer Returned & Graded Products

Many products sold by The Shed Warehouse are manufacturer returns or customer-returned B Grade products.

The condition of every product is clearly described on the product page before purchase.

By purchasing a graded product, you acknowledge that cosmetic imperfections such as minor dents, scratches or handling marks may be present as described. These cosmetic features do not constitute faults and are not grounds for return or replacement where accurately described.

Non-Returnable Items

We are unable to accept returns for:

• Products that have been fully or partially assembled.

• Products returned without the original manufacturer packaging.

• Incomplete products with missing components or fixings.

• Products that have been modified or damaged after delivery.

• Special order or customised products unless faulty.

• Clearance items marked as non-returnable.

Exchanges

If you wish to order a different product, the quickest solution is to return the original item (subject to this policy) and place a new order once your return has been processed.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow up to 10 working days for the refund to appear, depending on your bank or card provider.

If more than 15 working days have passed since your refund was approved, please contact us at:

sales@theshedwarehouse.co.uk

Consumer Rights

Nothing in this Returns & Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

If you have any questions before purchasing, our team will be happy to help you choose the right product for your needs.