Terms of service

Terms & Conditions

Welcome to The Shed Warehouse ("we", "us", "our").

These Terms & Conditions govern your use of our website and the purchase of products from The Shed Warehouse. By accessing our website or placing an order, you agree to be bound by these Terms.

These Terms do not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation.

1. About The Shed Warehouse

The Shed Warehouse specialises in supplying metal garden buildings, garages, storage units and related accessories throughout the United Kingdom.

Our product range includes:

  • Brand new products

  • Manufacturer surplus stock

  • Customer returned products

  • Graded products (Grade B)

Every graded product is individually inspected before being offered for sale.

Company Details

Trading Name:
The Shed Warehouse

Email:
sales@theshedwarehouse.co.uk

Company Registration Number:
17146460

2. Using Our Website

By using our website you confirm that:

  • You are at least 18 years of age.

  • Any information you provide is accurate and complete.

  • You are legally capable of entering into a binding contract.

You agree not to:

  • Use the website unlawfully.

  • Attempt to interfere with website security.

  • Upload malicious software.

  • Copy or reproduce website content without permission.

  • Misrepresent yourself or another individual.

We reserve the right to suspend or terminate access where misuse is identified.

3. Product Information

We make every effort to ensure product descriptions, specifications and photographs are accurate.

However:

  • Colours may vary depending on screen settings.

  • Dimensions are approximate unless otherwise stated.

  • Manufacturers may change specifications without notice.

  • Images are for illustration purposes and may include optional accessories.

Customers are responsible for ensuring the product is suitable for their intended use before ordering.

If you are unsure, please contact us before purchasing.

4. Customer Returned & Graded Products

The Shed Warehouse specialises in graded products.

Each product listing clearly states the condition of the item before purchase.

Grade B

Products may show:

  • Minor dents

  • Scratches

  • Cosmetic marks

  • Evidence of previous assembly

  • Packaging wear

These cosmetic imperfections do not normally affect the structural integrity or intended use of the product.

By purchasing a graded product, you acknowledge that cosmetic imperfections described within the product listing do not constitute faults.

Where photographs of the actual item are provided, these form part of the product description.

5. Completeness

Every graded product is checked for completeness before dispatch.

Should a component inadvertently be omitted, we will supply the missing part free of charge.

This does not include replacement panels for cosmetic damage already disclosed within the product description.

6. Ordering

Submitting an order constitutes an offer to purchase.

Acceptance of your order occurs only when:

  • Payment has been successfully processed; and

  • We have confirmed dispatch.

We reserve the right to refuse or cancel orders where:

  • Stock is unavailable.

  • A pricing error has occurred.

  • Payment cannot be authorised.

  • Fraud is suspected.

  • Delivery restrictions apply.

Where payment has already been taken, a full refund will be issued.

7. Prices

All prices shown are in Pounds Sterling (£) and include VAT where applicable unless otherwise stated.

Prices may change without prior notice.

Promotional offers are available only for the stated period and cannot be applied retrospectively.

Although we make every effort to ensure pricing is accurate, genuine pricing errors may occasionally occur.

Where an obvious pricing error exists, we reserve the right to cancel the order before dispatch and provide a full refund.

8. Payment

We accept payment through the methods displayed during checkout.

Orders will not be dispatched until cleared payment has been received.

All payment processing is handled securely by trusted third-party payment providers.

The Shed Warehouse does not store your payment card details.

9. Product Availability

Stock levels are updated regularly but cannot always be guaranteed.

If a product becomes unavailable after an order has been placed, we will contact you to offer:

  • An alternative product;

  • An estimated restock date; or

  • A full refund.

10. Measurements & Suitability

Customers are responsible for ensuring:

  • The product dimensions are suitable.

  • Adequate access exists for delivery.

  • A suitable base can be prepared.

  • Local planning requirements are satisfied where applicable.

The Shed Warehouse cannot accept responsibility where products cannot be installed due to insufficient space, unsuitable access or an incorrectly prepared base.

11. Product Assembly

Unless otherwise stated, all products supplied require full self-assembly.

Estimated assembly times are provided as guidance only.

Assembly difficulty will vary depending upon experience.

We strongly recommend:

  • Two-person assembly.

  • Reading all instructions before starting.

  • Preparing a suitable level base before assembly.

  • Checking all components prior to commencing installation.

Once assembly has begun, products cannot generally be returned unless faulty.

12. Product Warranties

Where applicable, manufacturer warranties doesn't apply due to the item being a return,

Any warranty does not cover:

  • Cosmetic damage

  • Incorrect assembly

  • Storm damage

  • Misuse

  • Normal wear and tear

  • Failure to maintain the product correctly

Warranty claims should be supported by photographs where appropriate.

Terms & Conditions

13. Delivery

Please refer to our Shipping Policy for full delivery information.

Free delivery is available to most UK mainland postcodes unless otherwise stated.

Additional delivery charges may apply to certain postcode areas, including parts of Scotland, the Highlands, offshore islands and other remote locations.

Delivery dates provided are estimates only and are not guaranteed.

The Shed Warehouse cannot be held responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • Adverse weather

  • Road traffic incidents

  • Carrier delays

  • Industrial action

  • Public holidays

  • Mechanical breakdowns

  • Events of force majeure

14. Delivery Access

It is the customer's responsibility to ensure:

  • Delivery vehicles can safely access the property.

  • Adequate unloading space is available.

  • The delivery address is correct.

  • Someone is available to receive the goods where required.

Deliveries are made to the kerbside or driveway only.

Drivers are not insured to carry heavy products through properties, into gardens or over obstacles.

15. Inspecting Your Delivery

Please inspect your delivery as soon as reasonably possible.

If your order has:

  • Transit damage

  • Missing components

  • Incorrect items

  • Damaged packaging

please notify us within 48 hours of delivery wherever possible.

Photographs of both the packaging and affected components will help us resolve any issues quickly.

16. Failed Deliveries

If delivery cannot be completed because:

  • Nobody is available where required

  • Access is restricted

  • Incorrect delivery details have been supplied

  • Delivery instructions cannot be followed

our delivery partner may charge additional delivery or storage fees.

Returned consignments may incur redelivery charges before being dispatched again.

17. Returns

Please refer to our Returns & Refund Policy for full details.

Products returned must:

  • Be authorised by The Shed Warehouse before return.

  • Be complete.

  • Include all supplied parts and fixings.

  • Be securely packed within the original manufacturer packaging.

Products which have been assembled or partially assembled cannot normally be returned unless faulty or required by law.

18. Consumer Rights

Nothing within these Terms limits or excludes your statutory rights under the Consumer Rights Act 2015.

If goods are found to be faulty, not as described or unfit for purpose, your legal rights remain unaffected.

19. Replacement Parts

Should a genuine manufacturing omission occur, we will supply replacement parts free of charge.

Replacement panels are not supplied for:

  • Cosmetic dents

  • Cosmetic scratches

  • Cosmetic marks

where these were disclosed within the product description or are consistent with the stated product grade.

20. Limitation of Liability

To the fullest extent permitted by law, The Shed Warehouse shall not be liable for:

  • Incorrect assembly

  • Damage caused during installation

  • Failure to prepare a suitable base

  • Loss of earnings

  • Installation costs

  • Consequential losses

  • Delays outside our control

  • Damage resulting from misuse

  • Storm damage

  • Flood damage

  • Incorrect maintenance

Nothing within these Terms excludes liability where exclusion would be unlawful.

21. Intellectual Property

All content displayed on this website, including but not limited to:

  • Product descriptions

  • Photographs

  • Logos

  • Graphics

  • Videos

  • Documents

  • Manuals

  • Website design

is the property of The Shed Warehouse or its licensors.

No material may be copied, reproduced, distributed or used without our prior written permission.

22. Customer Reviews

Customers may submit reviews based upon genuine purchasing experiences.

We reserve the right to remove reviews which are:

  • Offensive

  • Fraudulent

  • Misleading

  • Defamatory

  • Spam

  • Unrelated to the purchased product

23. Website Availability

Whilst every effort is made to ensure uninterrupted access, we cannot guarantee that our website will always remain available.

We reserve the right to:

  • Modify the website

  • Suspend services

  • Carry out maintenance

  • Remove products

  • Correct pricing errors

  • Update product information

without prior notice.

24. Privacy

Your personal information is processed in accordance with our Privacy Policy.

We will never sell your personal data to third parties.

Information is collected only where necessary to:

  • Process orders

  • Arrange deliveries

  • Provide customer support

  • Meet legal obligations

25. Force Majeure

The Shed Warehouse shall not be liable for delays or failure to perform obligations where caused by events beyond our reasonable control.

These include, but are not limited to:

  • Natural disasters

  • Fire

  • Flood

  • Pandemic

  • Government restrictions

  • Industrial disputes

  • Transport disruption

  • Power failures

  • Cyber incidents

  • Supplier failure

26. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Any changes will be published on this page and will apply to orders placed after the revised publication date.

27. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

28. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

The Shed Warehouse

Email: sales@theshedwarehouse.co.uk

Our Commitment

At The Shed Warehouse, we pride ourselves on offering genuine value through carefully inspected manufacturer surplus, clearance and customer-returned products.

Every graded item is clearly described, checked for completeness and honestly represented, allowing our customers to purchase with confidence while making significant savings against recommended retail prices.

If you have any questions before placing an order, our knowledgeable team is always happy to help.