Shipping policy

Shipping Policy

Delivery Information

At The Shed Warehouse, we aim to dispatch every order quickly and securely. Our products are delivered by specialist UK carriers experienced in handling large, flat-packed garden buildings.

Delivery Areas

We deliver throughout the majority of the UK mainland.

Additional delivery charges may apply to certain postcodes, including:

AB31–AB38
AB41–AB56
FK19–FK21
All IV postcodes
KW1–KW14
PA21–PA40
PH8–PH9
PH15–PH41
PH49–PH50
Offshore Islands

If your delivery address falls within one of these areas, please contact us before placing your order so we can confirm any additional delivery costs.

Delivery Charges

Free delivery is available to most UK mainland addresses.
Any applicable delivery surcharge will be confirmed before your order is dispatched.

Order Processing

Orders placed before 9:00am (Monday to Friday) are normally dispatched on the next working day, subject to stock availability and payment clearance.

Orders placed after 9:00am, at weekends or on Bank Holidays will be processed on the next working day.

During busy periods, dispatch times may occasionally be extended. If this happens, we will keep you informed.

Delivery Times

Most deliveries are completed within 2–5 working days following dispatch, although delivery times may vary depending on your location.

Deliveries are made Monday to Friday, generally between 7:00am and 7:00pm.

Delivery Method

Our garden sheds are supplied flat packed in heavy-duty cartons.

Delivery is made to the kerbside or driveway only. Our delivery partners are unable to carry products through your property, into buildings or over obstacles.

Please ensure there is suitable access for the delivery vehicle.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email.

Where available, SMS delivery updates will also be provided if a valid mobile telephone number has been supplied with your order.

Receiving Your Delivery

Please inspect your order as soon as possible after delivery.

If the packaging appears significantly damaged, please note this when signing for the delivery where possible and contact us immediately.

Any shortages, incorrect items or transit damage should be reported within 48 hours of delivery to allow us to resolve the issue as quickly as possible.

Failed Deliveries

If delivery cannot be completed because:

No one is available to accept the delivery (where required)
Access is restricted
Delivery instructions cannot be followed
Incorrect delivery information has been provided

our carrier may attempt redelivery.

Where an order is returned to us following unsuccessful delivery attempts, additional redelivery or return charges may apply.

Delivery Delays

Whilst we always aim to deliver within the estimated timescales, delays can occasionally occur due to factors outside our control, including:

Severe weather
Traffic incidents
Carrier network disruption
Industrial action
Public holidays

We will always work with our delivery partners to keep you informed if your delivery is affected.

Assembly

All products supplied by The Shed Warehouse require self-assembly unless otherwise stated.

Please do not arrange installers or contractors until your order has been received and inspected.

The Shed Warehouse cannot accept liability for installation costs, lost earnings or other consequential expenses arising from delayed deliveries or damaged goods.